Call Centre
INBOUND CALL HANDLING
- Your inbound response handling campaigns planned with you, special numbers arranged if required.
- Agents briefed and fully trained
- Scripts tailored to your specific requirements
- Live answering, 24x7 if needed
- Voicemail services for out of hours answering
- Online datacapture to multi-screen databases
- Credit card processing
- Order line and Help line services
OUTBOUND CALL HANDLING
- Trained staff allocated to specific campaigns
- Market research questionnaires
- Seminars & conference booking & confirmations
- Database cleaning
- Address & contact validation
- Appointment setting
- Lead qualification & scoring
- Customer Relationship Management programmes
- Customer satisfaction surveys
DATACAPTURE
- Experienced datacapture team
- Validation Checks
- Coupons
- Questionnaires
- Web orders
- Surveys
For more information call Karen Weston now on 01635 565008 or email karen.weston@intermail.co.uk
