Call Centre

Our dedicated call centre can handle any of your specific campaigns, or offer overflow and e-commerce support for websites and order processing.

• Online order processing
• Customer service facilities
• Regular order processing
• Scripting and agent training
• Data capture

We can accommodate both inbound and outbound call handling. We’ll work closely with you to plan any inbound response handling campaigns, and even arrange special telephone numbers. Our agents will be fully briefed and trained, and we’ll tailor scripts to your specific requirements.
For your outbound call handling needs we allocate trained staff for anything from market research questionnaires, to seminar and conference bookings. We also offer database cleansing, appointment setting and customer satisfaction surveys.
We have an experienced data capture team who can undertake validation checks, questionnaires, web orders and surveys.
All of our call centre agents are professional, experienced individuals, with an exceptional level of customer service.